In Win Development (USA) Inc. warrants its products to be free from defects in materials and workmanship under normal use and service. Parts or products found defective during the warranty period will be repaired or replaced at the sole discretion of In Win Development (USA) Inc. upon proof of purchase.
In Win is not responsible for damage to, or loss of, any programs, data or removable storage media. You are responsible for backing up any programs or data on removable storage devices.
|In Win Branded Case||Case||2 Years Limited Warranty|
|Case Fans||Standard Case Fans: LED and Non-LED Case Fans||1 Year Limited Warranty|
|POLARIS Series: LED and RGB||2 Years Limited Warranty|
|AURORA Series||2 Years Limited Warranty|
|POLARIS Series: RGB Aluminum||5 Years Limited Warranty|
|MARS Series||5 Years Limited Warranty|
|Branded Power Supply||Force Series PSU||3 Years Limited Warranty|
|Premium Series PSU||5 Years Limited Warranty|
|Classic Series PSU||7 Years Limited Warranty|
* Other In Win products that are not listed in this chart are covered by a 1-year warranty.
If the product is " dead on arrival," please inform your local In Win sales representative. In Win takes pride in offering the best solution for both parties, and assists with follow up services.
Once the DOA validity period expires, all defective products are considered as RMA items. The returned products should have a valid serial number to track the warranty coverage. In Win shall provide a quotation for service charges of each RMA product, including replacement parts.
It is important to note that our warranty is not an unconditional guarantee. The warranty does not cover events including but not limited to:
In Win's sole obligation and liability under this warranty are both limited to the repair or replacement of a defective product at our discretion. In Win shall not, under any circumstances, be liable for any accidental or consequential damages. This includes but is not limited to damages resulting from the interruption of services, the loss of business, and liability in tort relating to any product resulting from its use or possession.
There is a 30-day hesitation period for all products purchased from this site (In Win eStore) with unconditional product return / replacement application (but you still need to comply with related specifications of this term). Only product replacement or repair is accepted for products purchased for over 30 days and still within the warranty period; product return is not accepted.
|Product type||Product return (must be within 30 day hesitation period)||Product replacement|
|Bundled products||The entire bundled products need to be returned||Replacing of individual products accepted|
|Bonus point coupons||No||No|
|Products exchanged with bonus points||No||Yes|
|General products (including gifts)||The gifts also must be returned||Replacing of individual products accepted|
|Main product with additional purchase of customized product||No||Replacement for main product only|
No product will be accepted for direct return by In Win without first contacting In Win for a Return Material Authorization (RMA) number. If it is decided that the product may be defective, you will be given an RMA number and instructions for a product return.
An unauthorized product return will not be accepted and will be delivered back to you at your own expense. The original box and packaging materials should be kept for storing and shipping your product. To request an RMA number, please refer to the Warranty Services.
Troubleshooting steps: power supply units
Important: In Win will not accept a returned product unless an RMA number has been previously issued by In Win.
Step 1: After you have verified that the product is defective and requires a replacement, please logon to Order Tracking in the Membership Lounge and select the order for product return, and press “Product return / replacement application.” (If you are not a member, please contact us to get product return / replacement information)
Step 2: Our customer service will contact you and confirm the product status.
Step 3: After product return / replacement is confirmed, you can logon to the order and press “Get product return authorization code,” then print out the authorization code and mail it to us along with the product within 14 days to the following address:
In Win Development Inc.
RMA# _______________ (Required)
188 Brea Canyon Road
City of Industry, CA 91789
Step 4: We will perform product inspection after receiving the product for return / replacement.
Step 5: Once inspection has passed, we will perform a refund / mail the replaced product back to you.
Bonus points and membership points received from the original order must also be returned for the product return of that order. When the review of product return application has passed, we will lock the bonus points for that order to prevent them from being misused; once the product return process is completed, we will officially deduct the bonus points and membership points received from the returned product.
We make every effort to ship your order as quickly as possible. Please allow up to 10 business days for delivery of most in-stock items. Items ordered together may not necessarily be shipped together. You will be notified promptly of any delay. We do not ship to PO Box.
Shipping, handling, and insurance are additional; unless particularly indicated at the time of sale. In Win highly recommends the shipping of all In Win orders/returns to be insured by the carrier. Damages occurred during shipping must be claimed through carrier by the shipping party. The consumer must notify In Win of any damaged or missing items from his/her order within two (2) business days after the consumer receives his/her product.