FAQ

What are the advantages in becoming an InWin Europe eStore member?

There are many benefits. Here are a few:

1. Enjoy quick and convenient checkout service.

2. Check order history.

3. Get the latest product information.

4. Enjoy member-only benefits and activities.

5. Enjoy exclusive offers and discounts.

Become a member. Register now!

How to become an InWin Europe eStore member?

Fill in your details on the registration page. Our system will send you a verification email. After verifying, you are automatically an InWin Europe eStore member.

Do I have to become a member to order or purchase items?

No. You can shop as a visitor, but visitors cannot enjoy the membership perks the InWin Europe eStore offers.

When can I expect to receive my order?

The transit time of each order is approximately 1-2 weeks. Depending on which region you are in, the transit time may vary, and only under exceptional circumstances should it exceed this waiting period.

Where can I track my order?

You can track your order on your eStore Account page after you log in (https://estore.in-win.com/account).

How can I preorder eStore products?

Add the product listed with pre-order into the shopping cart and complete the checkout process to pre-order it successfully.

What else should I know when making a preorder?

  • Preordered items will be shipped from the date that is specified on the product page, please keep this in mind before making a preorder.
  • Please note that if your order contains a preordered item and an item which is currently in stock, both will not be shipped until the preordered item is available. If you want to cancel or modify the order, please write to our Customer Service first. They can be reached here: services@estore.in-win.com

What is a Discount Code and how can it be used?

Discount Codes are usable only once and can be redeemed at the checkout. Note that with every single order only one code can be applied.

Under what circumstance can a Discount Code be used?

 Discount Codes come from a variety of special offers and each code has an estimated time frame for when it is available for use. Usually it is used within the time frame of a promotion or used for a specific product.

What else should I know when using Discount Codes?

Please note the following:

  • Discount Codes can be used by visitors and members.
  • Products used by a Discount Code enjoy the same warranty policies.
  • If products bought using a Discount Code is returned, the InWin Europe eStore will inspect the returned package first. Only when it is well packaged and no visible damage was made during transit will we refund a payment.
  • The InWin Europe eStore reserves the right to change, pause and terminate the use of any and all Discount Codes.

If I want to return or replace my product, what is the standard procedure?

Please go through the following steps:

  1. Explaining your main issue/ the reason for return or replacement.
  2. State your order No., product name.
  3. Upload pictures if needed.
  • The RMA department will assess the situation and reply to you with instructions on what to do, including the address to which you can send your returned product.