What are the advantages in becoming an InWin Europe eStore member?
There are many benefits. Here are a few:
1. Enjoy quick and convenient checkout service.
2. Check order history.
3. Get the latest product information.
4. Enjoy member-only benefits and activities.
5. Enjoy exclusive offers and discounts.
Become a member. Register now!
How to become an InWin Europe eStore member?
Fill in your details on the registration page. Our system will send you a verification email. After verifying, you are automatically an InWin Europe eStore member.
Do I have to become a member to order or purchase items?
No. You can shop as a visitor, but visitors cannot enjoy the membership perks the InWin Europe eStore offers.
What countries do the InWin Europe eStore cover in delivery?
Currently, the InWin Europe eStore delivers to the following countries:
Austria / Belgium / Croatia / Denmark / Finland / France / Germany / Greece / Ireland / Italy / Luxemburg / Netherlands / Norway / Poland / Portugal / Spain / Sweden / Switzerland / United Kingdom
*We currently do not offer delivery service to OCTs (Overseas Countries and Territories).
How can I preorder eStore products?
Add the product listed with pre-order into the shopping cart and complete the checkout process to pre-order it successfully.
What else should I know when making a preorder?
Preordered items will be shipped from the date that is specified on the product page, please keep this in mind before making a preorder.
Please note that if your order contains a preordered item and an item which is currently in stock, both will not be shipped until the preordered item is available. If you want to cancel or modify the order, please write to our Customer Service first. They can be reached here: https://estore.in-win.com/pages/contact
What are Gift Cards and how can they be used?
Gift Cards are viewed as a virtual currency used exclusively within the InWin Europe eStore. You can make purchases through this method. You can redeem the value of the Gift Card by entering a code at checkout. A Gift Card holds a balance, which can be spent more than once. Multiple Gift Cards can be redeemed at checkout.
How can I get a Gift Card?
Every Gift Card is sent by the InWin Europe eStore and only members can receive and use the Gift Card. Gift Cards may be given during any promotion, activities, or sales.
Is there an expiration date for my Gift Cards?
Yes. You can find the expiration date on your Gift Card email sent by the InWin Europe eStore. The expiration date of every Gift Card varies.
If I lose access to my Gift Card, what should I do?
Products purchased by a Gift Card enjoy the same warranty policies.
If products are bought using a Gift Card and needs to be returned, the InWin Europe eStore will inspect the returned package first. Only when it is well packaged and no visible damage was made during transit will we restore the balance of the gift card.
The InWin Europe eStore reserves the right to change, pause, and terminate the use of Gift Cards.
What is a Discount Code and how can it be used?
Discount Codes are usable only once and can be redeemed at the checkout. Note that with every single order only one code can be applied.
Under what circumstance can a Discount Code be used?
Discount Codes come from a variety of special offers and each code has an estimated time frame for when it is available for use. Usually it is used within the time frame of a promotion or used for a specific product.
What else should I know when using Discount Codes?
Please note the following:
Discount Codes can be used by visitors and members.
Products used by a Discount Code enjoy the same warranty policies.
If products bought using a Discount Code is returned, the InWin Europe eStore will inspect the returned package first. Only when it is well packaged and no visible damage was made during transit will we refund a payment.
The InWin Europe eStore reserves the right to change, pause and terminate the use of any and all Discount Codes.
If I want to return or replace my product, what is the standard procedure?
Please go through the following steps:
1. Write an e-mail to our Customer Service team here via Contact Us https://estore.in-win/pages/contact, explaining your main issue (Ex. state your order No., product name, the reason for return/replacement, and upload pictures if needed).
2. The RMA department will assess the situation and reply to you with instructions on what to do, including the address to which you can send your returned product.
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